FAQ’s
How many pets are covered by the plans?
Each plan covers Services for one pet. If you wish to cover an additional or different pet, you must enroll the pet in a separate plan. If Yourgi determines there has been a violation, it may immediately cancel the plan without refund or credit.
What if I need an extra walk one week?
Book it the normal way and pay for that one walk. Your plan isn't a cap on how much care you can get — it's the part that repeats.
What happens to services I don’t use?
Your limits reset every month. All bookings must be made and used within the month your plan is active. Services do not accrue or rollover.
Can I cancel?
Yes, any month, and you never have to phone anyone. Ask your Yourgi Concierge and they'll cancel it for you. Your plan runs through the month you've already paid for — that month isn't refunded — and you won't be charged again.
Can I get a refund?
Monthly fees aren’t refundable, and we don’t refund part-months or days you didn’t use. There are exceptions: if we can’t cover your area, if we end the beta early, or if we cancel your plan for a reason that isn’t your fault, you get that month back. Anything else, ask your Concierge and we’ll look at it.
Can I change plans?
Any time, and either way — do it yourself from your billing page, or ask your Concierge to do it for you. Changes take effect straight away: move up and you pay the difference for the rest of the month, move down and the difference comes off your next bill.
Do I get the same Pro every time?
Up to you. You can choose the same Provider every time or try someone new. Your Yourgi Concierge helps every step of the way.
What if I need an extra service?
Your Yourgi Concierge will either help you make the most cost-effective decision, or just help you book a single additional service.
What qualifies as a service provider?
Only services booked with a Yourgi Pro can be used for Yourgi Plus subscriptions, Destination Pet-owned pet resorts and vet clinics are not included in Yourgi Plus plans.
