Yourgi Plus Terms and Conditions

Last Updated: August 14, 2026

These Yourgi Plus Subscription Terms and Conditions (these “Plus Terms”) form a binding agreement between you and Yourgi, Inc. (“Yourgi,” “we,” “us,” or “our”) governing your enrollment in and use of Yourgi Plus (the “Plan”), a monthly subscription offered through the Yourgi platform.

These Plus Terms incorporate by reference, and are in addition to, the Yourgi Terms of Service available at https://www.yourgi.com/terms-and-conditions (the “Platform Terms”) and and our Privacy Policy available at https://www.yourgi.com/privacy-policy. By enrolling in Yourgi Plus you acknowledge that you have read, understand, and agree to these Plus Terms, the Platform Terms, and the Privacy Policy. Where these Plus Terms conflict with the Platform Terms, these Plus Terms control, but only as to Yourgi Plus.

PLEASE READ SECTIONS 2, 7, 9, 11, 19 AND 21 CAREFULLY. They describe, respectively, that Yourgi Plus is a temporary beta that we may end at any time; that your subscription renews automatically each month until you cancel; how to cancel; what happens when the beta ends; a limitation on our liability; and a requirement that most disputes be resolved by individual binding arbitration rather than in court and without a jury or class action.

1. Definitions

1.1 “Plus Subscription” means your monthly enrollment in Yourgi Plus at a Tier you select at checkout.

1.2 “Tier” means one of Yourgi Plus membership levels described described in the then-current pricing schedule made available on our website, each with its own monthly fee and set of Included Services.

1.3 “Included Service” means the specific pet-care service types, and the usage allowance for each, that your Tier entitles you to request during a Subscription Month, as set out in Schedule 1.

1.4 “Subscription Month” means each successive one-month billing period, beginning on the date you first enroll and recurring on the same day of each following month. Where a month has no corresponding day, the billing date is the last day of that month.

1.5 “Named Pet” means the single pet you identify to us during onboarding and which we record against your Plus Subscription. One Plus Subscription covers one Named Pet. Included Services may be used only for the Named Pet.

1.6 “Concierge” means the Yourgi concierge team, which arranges and places Bookings on your behalf as described in Section 6.

1.7 “Add-On” means an optional extra service that a Pro elects to offer alongside a booked service. Availability, description, and price of Add-Ons are set by each Pro and vary between Pros. Yourgi does not determine which Add-Ons any Pro offers.

1.8 “Pro” means an independent pet-care provider who offers services through the Yourgi platform. Pros are not employees or agents of Yourgi. See Section 13.

1.9 “Booking” means a confirmed engagement between you and a Pro to provide a pet-care service to a Named Pet.

1.10 “Redemption” means the process described in Section 6 by which we apply your Plus benefit to an eligible Booking.

1.11 “Plus Coupon” means the coupon code we issue to you for a Subscription Month, which you apply to an eligible Booking to give effect to a Redemption. A Plus Coupon is a single code that may be used more than once, up to the number of uses your Tier allows.

1.12 “Unit” means one use of an Included Service counted against your allowance, as follows: one dog walk is one Unit; one day of daycare is one Unit; one night of boarding is one Unit; and one night of house sitting is one Unit. A stay spanning several nights uses one Unit for each night. House sitting and boarding are counted by night, so a visit that does not include an overnight stay is not house sitting or boarding for these purposes and is counted as daycare or a walk according to what is actually provided.

1.13 “Beta Period” means the limited period during which we make Yourgi Plus available, as described in Section 2.

1.14 “Stripe” means Stripe, Inc. and its affiliates, our third-party payment processor and subscription billing provider.

2. Yourgi Plus Is a Limited Beta

2.1 Yourgi Plus is an early-stage test offering. We are making it available to a limited number of subscribers, in a limited number of locations, for a limited time, in order to understand whether a subscription model suits our customers. It is not a permanent product.

2.2 You acknowledge and agree that, at any time and in our sole discretion, we may: (a) change the Tiers, the Included Services, the Unit allowances, or the monthly fee; (b) introduce a per-Booking or per-month value limit where none applies today; (c) limit or close new enrollment; (d) suspend Yourgi Plus; (e) discontinue Yourgi Plus entirely; or (f) cancel an individual Plus Subscription on notice under Section 10.5. Where a change under (a) would reduce the Included Services or usage allowance applicable to a Subscription Month you have already paid for, we will not apply it until your next Subscription Month and will give you notice under Section 17.1. Section 7.7 governs notice of a fee change, Section 17.1 governs notice of a new value limit, Section 11 governs discontinuation, and Section 12.2(d) governs a program-wide suspension.

2.3 We do not promise that Yourgi Plus will continue to be offered, that its current terms will be preserved, or that any particular Tier, price, or Included Service will remain available to you after the Beta Period. If Yourgi Plus becomes a permanent product, its terms and pricing may differ from these Plus Terms.

2.4 Enrollment in Yourgi Plus is available only while we choose to offer it, and we may decline or reverse an enrollment for any reason, including that we have reached our capacity limit for the Beta Period. If we reverse your enrollment before you have redeemed any benefit, we will refund your most recent monthly fee in full.

3. Eligibility and Account

3.1 To enroll you must be at least 18 years old, have legal capacity to enter into a binding contract, and reside in the United States within a geographic area where we offer Yourgi Plus. Yourgi Plus is currently offered only in Denver, Dallas/Fort Worth, Boston, Houston, and Portland metro areas.

3.2 Yourgi account required. Enrollment does not require you to sign in to the Yourgi application. However, you must have a Yourgi account to use Yourgi Plus, as all Bookings are made through the Yourgi platform and Plus Coupons are applied there. Creation of a Yourgi account constitutes acceptance of the Platform Terms, which govern Bookings, your relationship with Pros, and the Yourgi Guarantee.

3.3 Order of enrollment. You pay for your first Subscription Month at checkout; you then create or sign in to a Yourgi account; we link your Plus Subscription to that account; and we issue your first Plus Coupon in accordance with Section 6. Payment precedes your ability to make a Booking, and Section 6.4 applies to the intervening period.

3.4 You are responsible for giving us accurate, current, and complete information at checkout and during onboarding, including a valid email address and the identity of each Named Pet, and for keeping that information up to date. If the email address you use at checkout does not match a Yourgi account, we will contact you to reconcile it. We are not obliged to provide Included Services, and cannot issue a Plus Coupon, until your Plus Subscription has been linked to a Yourgi account.

3.5 Failure to link an account. If you have paid but have not created a Yourgi account, no Plus Coupon can be issued and you will receive no benefit for that Subscription Month. We will contact you at your registered email address. If your Plus Subscription remains unlinked after 30 days we will cancel it under Section 10.5 and refund the monthly fees paid in respect of any Subscription Month for which no Plus Coupon was issued to you.

3.6 Yourgi Plus is for your personal, non-commercial use and for the benefit of your Named Pets only. It is not transferable, may not be shared, resold, gifted, or assigned, and has no cash value.

4. What Your Plus Includes

4.1 Nature of the benefit. Under the Platform Terms, Yourgi is not a pet care provider and is not a party to the transaction for pet care services, which is concluded directly between you and the Pro. Nothing in these Plus Terms alters that position. Your Plus Subscription confers a right to have Yourgi meet or reduce the price otherwise payable by you to a Pro in respect of an eligible Booking, subject to the limits set out in Schedule 1. It does not constitute an undertaking by Yourgi to perform pet care services.

4.2 Subject to these Plus Terms, your Tier entitles you to request that benefit for the Included Services set out in Schedule 1, for a Named Pet, during each Subscription Month. Schedule 1 forms part of these Plus Terms.

4.3 Usage allowances. Except on the Full Coverage Tier, Included Services are subject to the allowance of Units stated for your Tier in Schedule 1, and Units are counted as set out in Section 1.12. Your allowance is expressed and enforced as the number of uses available on your Plus Coupon for that month, as described in Section 6.2. Each Tier carries a single allowance per Subscription Month in respect of one Named Pet. Unused Units do not roll over into a later Subscription Month and are forfeited at the end of the Subscription Month in which they arose. A Unit is a monthly allowance to request an Included Service. It is not pre-funded value, is not a stored-value or gift instrument, carries no cash value, is not redeemable for cash, and represents no balance held by us on your behalf.

4.4 The Full Coverage Tier. On the Full Coverage Tier there is no Unit allowance. That Tier remains subject to the Coverage Commitment in Section 4.6, the fair use requirements in Section 14, and the excluded services in Section 5. No Unit cap applies and, in accordance with Section 4.5, no per-Booking price cap applies. Where Yourgi Plus is described as offering unlimited use, that refers solely to the absence of a Unit cap and confers no entitlement to service on demand; each Booking remains subject to acceptance by a Pro in accordance with Sections 4.6 and 4.7.

4.5 No per-Booking price cap. For the initial launch of Yourgi Plus there is no limit on the price of an individual eligible Booking to which a Plus Coupon may be applied. Your Units may be used against eligible Bookings of any value. We may introduce a per-Booking or per-month value limit for future Subscription Months, in which case we will give you notice under Section 17.1 and the limit will not apply to a Booking already confirmed.

4.6 Coverage commitment. Where you request an Included Service through Concierge in accordance with Section 6, we will secure a confirmed Booking with a Pro within 48 hours of your request (the “Coverage Commitment”). The Coverage Commitment applies to the securing of a confirmed Booking and not to the date or time you requested: it does not warrant that a Pro will be available on any particular date, at any particular time, on any particular recurring schedule, or at any particular location, nor that any specified Pro will accept a Booking. Where a requested date or time cannot be met, Concierge will propose the nearest available alternatives.

4.7 Failure to meet the Coverage Commitment. Where we do not secure a confirmed Booking within 48 hours of your request, and the failure is not attributable to you, we will attempt to find alternative providers. If we are unable to find providers we may offer to prorate or refund your subscription. The Coverage Commitment does not apply where you do not respond to Concierge, where the request is for a service, location, or pet outside the scope of your Plan, or in the circumstances described in Section 23.5.

4.8 Add-Ons. Add-Ons are offered by Pros and not by Yourgi. On the Two Anything and Five Anything Tiers, Add-Ons are not included in the Plan and are booked and paid for separately by you. On the Full Coverage Tier, one Add-On per Subscription Month is included and may be applied to any Included Service. An included Add-On not used within a Subscription Month is forfeited and does not carry forward. Where no Pro offering a particular Add-On is available, no substitute, credit, or refund is due.

4.9 Recurring arrangements. A standing or recurring arrangement constitutes a series of individual Bookings. Each such Booking requires a separate Redemption under Section 6 and draws separately on your allowance. Yourgi Plus creates no continuing reservation of a Pro and no recurring entitlement to any particular time or date.

4.10 Nothing in Yourgi Plus alters the terms on which a Pro provides a service to you, including the Pro's own cancellation, late, and no-show policies.

5. What Your Plus Does Not Include

5.1 Boarding and house sitting are Included Services on the Tiers identified in Schedule 1. Yourgi Plus does not include, and no Plus Coupon may be applied to, any of the following:

services of a type not listed as an Included Service for your Tier;

veterinary services, veterinary clinic visits, medical treatment, medication, prescriptions, and pharmacy orders;

emergency, urgent, or after-hours care;

services provided at, or by, a Destination Pet brick-and-mortar center. Yourgi Plus may not be used at Destination Pet centers, and no Plus Coupon may be applied to any center service;

services provided by any third party other than a Pro engaged through the Yourgi platform;

transport, mileage, parking, tolls, supplies, add-on services, taxes, tips, and gratuities;

charges arising from your late cancellation or no-show under a Pro's policy;

any service for a pet other than the Named Pet recorded against your Plus Subscription;.

any service not expressly identified as an Included Service.

5.2 Yourgi Plus is not insurance, is not a pet health plan, and is not a warranty or guarantee of any outcome for your pet.

6. Bookings and Redemption

6.1 Bookings are placed by Concierge. You do not place Plus Bookings yourself. You contact Concierge with your requirements; Concierge proposes Pros selected as suitable for those requirements; you select the Pro or Pros you wish to book with; and Concierge places the Booking with the Pro on your behalf and applies your Plus Coupon to it.

6.2 Contacting Concierge. Concierge may be contacted by telephone or text message using the details in Section 24. Concierge is available between 9:00 a.m. and 5:00 p.m. on business days. Requests received outside those hours are addressed on the next business day, and the 48-hour period in Section 4.6 runs from the time the request is received by Concierge.

6.3 Account and payment method required. You must maintain a Yourgi account under Section 3.2 and a valid payment method on file within that account for as long as your Plus Subscription is active. Bookings cannot be placed on your behalf without both. The payment method on file is used for amounts not covered by your Plan, including those described in Section 7.10.

6.4 Permitted uses. Your Plus Coupon may be applied as set out below. Each application consumes one Unit, determined in accordance with Section 1.12:

Two Anything Tier — up to two Units in the Subscription Month, applied to any Included Service.

Five Anything Tier — up to five Units in the Subscription Month, applied to any Included Service.

Full Coverage Tier — an unlimited number of Units in the Subscription Month, applied to any Included Service.

6.5 Services must be delivered within the Subscription Month. A Unit is available only in respect of a service that is both booked and delivered within the Subscription Month for which the relevant Plus Coupon was issued. A service scheduled to take place after the end of that Subscription Month does not draw on that month’s allowance and is payable at ordinary prices unless a Unit is available in the Subscription Month in which it is delivered.

6.6 Validity period. A Plus Coupon is valid only for the Subscription Month in respect of which it is issued. Units not consumed by the end of that Subscription Month are forfeited and do not carry forward, accrue, or convert to any credit or refund. A Plus Coupon is a discount mechanism issued as part of your subscription. It is not a gift card, gift certificate, stored-value instrument, or prepaid balance, and no funds are loaded to it. A replacement code is issued for each subsequent Subscription Month and the preceding code ceases to be valid.

6.7 Initial issuance. We will endeavor to match you with a relevant pro within one business day of the later of (a) settlement of your first payment, (b) creation of your Yourgi account, and (c) provision of a valid payment method. Where issuance is delayed, we will extend the validity of that Plus Coupon, or issue a replacement, such that you receive the full benefit of the Subscription Month paid for.

6.8 Personal to you; no transfer. A Plus account is issued to you for your Named Pet. It has no cash value and is not transferable, and you may not share, forward, resell, or publish it or permit any other person to use it. Section 14 applies to any breach of this Section, and Section 6.12 applies to deactivation.

6.9 Non-performance by a Pro. Where a Unit has been applied to a Booking and the Pro subsequently declines or cancels that Booking, or fails to perform the service, the relevant Unit is not treated as consumed and Concierge will seek an alternative Booking within the same Subscription Month. Where the code will not accept a further application, we will issue a replacement code in respect of your remaining Units. This Section does not extend the Subscription Month, and is without prejudice to the Yourgi Guarantee under Section 13.6.

6.10 Modified Bookings. Where a Booking to which a Unit has been applied is subsequently modified, extended, or rescheduled, we may adjust, reissue, or reclaim the discount and recalculate the amount payable by you. Additional Units arising from an extension are drawn from your remaining Units where available and are otherwise payable at ordinary prices. In the event of late cancellation or non-attendance by you, the relevant Unit is treated as consumed and any charge arising under the Pro’s policy is payable by you.

6.11 Statement of remaining Units. Concierge will inform you of the number of Units remaining for the current Subscription Month on request at any time.

6.12 Deactivation and replacement. We may deactivate a Plus Coupon and issue a replacement at any time, including where we reasonably believe that a code has been shared or misused, that it was issued in error, or that deactivation is necessary for security reasons. Where deactivation occurs for a reason not attributable to you, we will issue a replacement code in respect of your remaining Units. Where a code has been used in excess of your entitlement, the amount wrongly discounted is recoverable from you as a debt in accordance with Section 14.2 and will be itemized in advance.

6.13 Exhaustion of Units. This Section does not apply to the Full Coverage Tier. On all other Tiers, once all Units for a Subscription Month have been consumed, Concierge will on request book further services for you at ordinary prices.

6.14 No reservation of services. Neither a Plus Subscription nor a Plus Coupon reserves the time of any Pro or guarantees that any particular Pro will accept a Booking. Sections 4.6 and 4.7 apply.

7. Fees, Automatic Renewal, and Payment

7.1 Monthly fee. The monthly fee for your Tier is the amount shown on the enrollment page and at checkout at the time you enroll, plus applicable taxes.

7.2 Authorization and automatic renewal. BY COMPLETING CHECKOUT YOU AUTHORIZE US, THROUGH STRIPE, TO CHARGE YOUR PAYMENT METHOD THE MONTHLY FEE FOR YOUR TIER IMMEDIATELY AND THEN AUTOMATICALLY ON THE SAME DAY OF EACH FOLLOWING MONTH, WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU CANCEL. YOU ALSO AUTHORIZE US TO CHARGE THAT PAYMENT METHOD FOR ANY OTHER AMOUNT YOU OWE US UNDER THESE PLUS TERMS, INCLUDING THE AMOUNTS DESCRIBED IN SECTION 7.10, A RECALCULATED AMOUNT UNDER SECTION 6.10, AND ANY AMOUNT RECOVERABLE UNDER SECTION 6.12 OR 14.2, IN EACH CASE ONLY AFTER WE HAVE TOLD YOU THE AMOUNT AND WHAT IT IS FOR. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY EACH MONTH. YOU MAY CANCEL AT ANY TIME AS DESCRIBED IN SECTION 9.

7.3 Payment processing. Payments are processed by Stripe. Checkout is hosted by Stripe, and your card or other payment credentials are provided to and stored by Stripe, not by Yourgi. Your use of Stripe's hosted checkout and billing pages is also subject to Stripe's own terms and privacy notice. You authorize us to store a reference to your payment method with Stripe and to charge it for recurring fees.

7.4 Payment method. You must keep a valid payment method on file for as long as your Plus Subscription is active, both for the monthly fee and, under Section 6.3, within your Yourgi account. You may update your payment method through the Stripe-hosted billing page we link from your payment receipt, or by contacting us using the details in Section 24. Recurring charges are made against the payment method designated as the default for your Plus Subscription.

7.5 Billing notices and receipts. Stripe sends payment receipts and billing notices to the email address you provide at checkout. It is your responsibility to keep that address current and to ensure our messages are not blocked or filtered.

7.6 Taxes. Fees are exclusive of sales, use, and similar taxes, which we will add where required by law and which may vary by your billing address.

7.7 Fee changes. We may change the monthly fee for a Tier. If we change the fee applicable to your existing Plus Subscription, we will give you at least 30 days advance notice by email before the change takes effect, and the change will apply from the first Subscription Month that begins after the notice period ends. If you do not accept the new fee, you may cancel under Section 9 before it takes effect; continuing your subscription after the effective date constitutes acceptance.

7.8 Upgrades. You may upgrade to a higher Tier at any time by contacting Concierge. An upgrade takes effect immediately. You will be charged the difference between the Tiers, prorated for the remainder of the current Subscription Month, at the time the upgrade is made, and the additional Units for that Tier become available to you immediately. Your billing date does not change.

7.9 Downgrades. You may downgrade to a lower Tier at any time by contacting Concierge. A downgrade takes effect at the end of the current Subscription Month. You retain the benefits of your existing Tier until then, and no credit or refund is due in respect of the current Subscription Month. The lower Tier fee applies from the next Subscription Month.

7.10 Amounts not covered by your Plan. You authorize us to charge your payment method for amounts that are not covered by your Plan, in each case after we have notified you of the amount and its basis. Such amounts include Add-Ons on the Two Anything and Five Anything Tiers, services booked beyond your Unit allowance, charges arising under a Pro's cancellation, late, or no-show policy, and any amount for which you are responsible under the Platform Terms, including the cost of emergency veterinary treatment.

7.11 No set-off. All amounts are payable in US dollars and without set-off or deduction.

8. Failed Payments

8.1 If a scheduled charge fails, Stripe will automatically reattempt it on our behalf. Stripe will notify you of failed payments at your registered email address, and you may update your payment method at any time through the Stripe-hosted billing page or by contacting us. If the retry period ends without payment, your Plus Subscription may be canceled — see Section 8.4.

8.2 Some card declines cannot be retried without a new payment method. In that case no further charge will be attempted until you provide one.

8.3 Suspension during non-payment. If a scheduled charge has failed and remains unpaid, we may suspend your access to Included Services, and decline Redemption requests, until payment is received.

8.4 Cancellation for non-payment. If the retry period ends without successful payment, your Plus Subscription will be canceled automatically, and we will notify you at your registered email address. Amounts already due remain payable. Cancellation for non-payment does not entitle you to a refund of fees already paid. If payment succeeds within the retry period, we will lift any suspension under Section 8.3 and restore the allowance for the Subscription Month in question, so that you are not charged in full for a month whose benefit was withheld.

9. Cancellation by You

9.1 How to cancel. You may cancel your Plus Subscription at any time, without charge, through the Stripe-hosted billing page. That page is accessible from the link contained in any Plus payment receipt and at yourgi.com/manage-subscription. You may alternatively cancel by email to support@yourgi.com, and we will process the cancellation on your behalf. No telephone call or other contact with us is required to cancel.

9.2 When cancellation takes effect. Cancellation takes effect at the end of the Subscription Month for which you have already paid. Your Plus Subscription will not renew, no further monthly fee will be charged, and your Included Services and remaining allowance continue until the end of that Subscription Month. The current Subscription Month is not prorated or refunded.

9.3 You may reverse a pending cancellation at any time before the end of the current Subscription Month. Once a Plus Subscription has ended it cannot be reinstated, and re-enrollment is subject to Yourgi Plus current terms and fees.

9.4 Effect on your Plus Coupon. Your Plus Coupon remains valid until the last day of the Subscription Month for which you have paid and ceases to be valid on termination of your Plus Subscription. No further code will be issued. A Booking already confirmed and scheduled to take place on or before the last day of the Subscription Month will be honored. Any Booking not used by that date is forfeited.

9.5 We may invite you to state a reason for cancellation. Provision of a reason is optional and is not a condition of cancellation.

10. Suspension and Cancellation by Us

10.1 We may suspend or cancel your Plus Subscription, in whole or in part, immediately and without notice, if: (a) you breach these Plus Terms or the Platform Terms; (b) we reasonably suspect fraud, misrepresentation, or abuse of Yourgi Plus, including conduct described in Section 14; (c) payment for your subscription fails and remains unpaid; (d) a payment dispute or chargeback in respect of a Plus fee is resolved against us or remains unresolved; (e) we are required to do so by law or by a regulator, payment network, or payment processor; or (f) we discontinue Yourgi Plus under Section 11.

10.2 Where we cancel your Plus Subscription for a reason set out in Section 10.1(a) or (b), we may do so without refund and may void any Plus Coupon not then applied to a confirmed Booking. We will notify you of the grounds before such cancellation takes effect and afford you an opportunity to respond, save where to do so would expose us to continuing loss or to a breach of law or regulation.

10.3 Chargebacks. Nothing in these Plus Terms restricts your right to dispute a charge with your card issuer. We encourage you to contact us before doing so. Where a chargeback is determined against us or remains unresolved, we may cancel your Plus Subscription under Section 10.1(d) and may recover amounts properly due to us, itemized in advance. No penalty or re-priced amount will be charged to you by reason of your having raised a dispute.

10.4 If we cancel or suspend your Plus Subscription for a reason in Section 10.1(e) or 10.1(f), or for any reason not attributable to you, we will refund the unused portion of the current Subscription Month on a prorated basis, calculated by reference to the allowance you had left when the cancellation took effect.

10.5 Cancellation on notice. Without prejudice to Section 10.1, we may cancel your Plus Subscription for any other reason on not less than 14 calendar days' notice by email, in which case Section 10.4 applies and we will refund the unused portion of the current Subscription Month. This right may be exercised in respect of an individual Plus Subscription without discontinuation of Yourgi Plus.

11. Ending the Beta

11.1 We may end the Beta Period, and discontinue Yourgi Plus, at any time and for any reason. 11.2 Notice. If we discontinue Yourgi Plus we will give you at least 30 days advance notice by email to your registered address. Your Plus Subscription will not renew after the notice period, and you will not be charged a monthly fee for any Subscription Month beginning after the discontinuation date.

11.3 Effect on the current Subscription Month. Where we discontinue Yourgi Plus during a Subscription Month for which you have paid, we will at our election either permit you to continue using your remaining allowance until the end of that Subscription Month or refund the unused portion of that month's fee on a prorated basis. Where a refund is made, the subscription will be terminated and the refund issued as a separate transaction.

11.4 Bookings already confirmed. We will honor any Plus Coupon already applied to a Booking that is confirmed and scheduled to take place on or before December 31, 2026. After that date, standing or recurring arrangements revert to ordinary prices, and we will notify you in advance of that reversion.

11.5 Discontinuing Yourgi Plus does not affect your Yourgi account, your ability to make ordinary Bookings, or any rights that accrued before discontinuation.

12. Refunds

12.1 Except as expressly stated in these Plus Terms or as required by applicable law, monthly fees are non-refundable, and we do not refund or credit partial Subscription Months, unused allowance, or periods during which you chose not to use Yourgi Plus.

12.2 We will refund a monthly fee where: (a) we reverse your enrollment before you have redeemed any benefit (Section 2.4); (b) we determine that we cannot provide any Included Service to you in your area (Section 12.3); (c) we discontinue Yourgi Plus and elect to refund rather than run out the month (Section 11.3); (d) we suspend Yourgi Plus program-wide under Section 2.2(cd) for the remainder of a Subscription Month you have paid for, in which case we will refund that month prorated; (e) we cancel your Plus Subscription for a reason not attributable to you (Section 10.4); or (f) no Plus Coupon was issued to you for a Subscription Month because your Plus Subscription was not linked to a Yourgi account (Section 3.5).

12.3 Where, following enrollment, we determine that we are unable to provide any Included Service to you, whether because your address falls outside our service area, because no Pro is available for your Named Pet's requirements, or otherwise, we will cancel your Plus Subscription and refund the monthly fees paid for any Subscription Month for which no Included Service was available. This Section applies where we were unable to make a service available and does not apply where you elected not to request one.

12.4 Requests outside Section 12.2 are considered at our discretion. To request a refund, contact us using the details in Section 24. Refunds are issued to your original payment method through Stripe and may take several business days to appear. Where we refund a fee on which tax was charged, we will refund the corresponding tax.

13. Pros Are Independent

13.1 Included Services are performed by Pros, who are independent businesses and independent contractors. Pros are not employees, agents, partners, or joint venturers of Yourgi, and we do not control the manner or means by which a Pro performs a service.

13.2 Consistent with the Platform Terms, Yourgi is not a pet care provider, does not provide pet care services, and does not employ, recommend, or endorse Pros. Our role in relation to a Booking is to operate the platform, facilitate matching, administer payment, and — for Plus Bookings — apply the Plus Coupon. All transactions for pet care services are concluded directly between you and the Pro, and Yourgi is not a party to them.

13.3 Each Pro sets their own cancellation policy on the Yourgi platform, and that policy applies to your Plus Bookings unchanged. Late collection, additional service time, and emergency veterinary costs are dealt with under the Platform Terms and are payable by you; a Plus Coupon does not cover them.

13.4 To the fullest extent permitted by law, and subject to Section 19.3, we are not responsible or liable for the acts, omissions, negligence, quality of work, licensing, insurance, timeliness, or conduct of any Pro, or for any injury, illness, loss, or damage to any person, pet, or property arising from services performed by a Pro. This allocation of responsibility is the same whether or not a Unit was applied to the Booking, and is subject to Section 13.6.

13.5 A Plus Coupon reduces what you pay for a Booking. It is not intended to reduce what the Pro is paid for it, and the difference is borne by Yourgi.

13.6 The Yourgi Guarantee. The Yourgi Guarantee applies to Plus Bookings on the same terms as it applies to any other Booking made through the Yourgi platform. In summary, and without limiting the terms of the Guarantee itself: a claim must be submitted within 7 days after completion of the service; eligible claims include a Pro canceling during the service or within 48 hours of it, a Pro failing to follow the care instructions you provided, and a Pro failing to treat your Named Pet with the standard of care reasonably to be expected; where the Yourgi Care Team validates a claim, a coupon code for the service amount is issued within 5 business days and is redeemable against future Bookings for 12 months; and claims are subject to limits of 12 claims and US$1,200 in credit value per calendar year, with a monthly limit of US$300. Services booked or fulfilled outside the Yourgi platform are not eligible. The Guarantee is available at yourgi.com/guarantee and its terms prevail over this summary.

For the purposes of the Yourgi Plus program, the Yourgi Guarantee can be used to provide a refund of your monthly service allotments, rather than a cash refund, unless you choose to exit the subscription program.

14. Fair Use and Abuse

14.1 Yourgi Plus is intended for ordinary, personal, recurring pet-care needs. You agree not to: (a) use Yourgi Plus for any pet other than the Named Pet recorded against your Plus Subscription; (b) substitute or rotate the Named Pet, or use one Plus Subscription for more than one pet; (c) enroll more than once, or use multiple accounts, email addresses, or payment methods, in order to obtain more than one Tier's allowance; (d) resell, share, forward, publish, or transfer Plus benefits or your Plus Coupon code, or allow anyone else to use it; (e) request Bookings you do not intend to use, or book and cancel repeatedly; (f) structure Bookings to circumvent your Unit allowance, including by splitting a single engagement into multiple Bookings; (g) use Yourgi Plus for any commercial purpose, including boarding, breeding, rescue, or reselling pet-care services; or (h) book a service in respect of a period during which the Named Pet is not in your care or does not require the service. For the avoidance of doubt, use of a high volume of Included Services for the genuine care of your own Named Pets does not constitute a breach of this Section on any Tier.

14.2 Use of a Plus Subscription for more than one pet, or for a pet other than the Named Pet, will result in cancellation of your Plus Subscription without refund. In respect of any other conduct described in Section 14.1, we may review Plus usage for these patterns. Where we reasonably believe you have engaged in conduct described in Section 14.1, we may decline Redemption requests, void Plus Coupons, suspend or cancel your Plus Subscription without refund under Section 10, and recover from you, as a debt and itemized in advance, the amount we paid to Pros for Included Services you obtained in breach.

15. Communications

15.1 You consent to receive communications from us and from Stripe about your Plus Subscription in electronic form, including by email, and you agree that these satisfy any legal requirement that such communications be in writing. Transactional messages about your subscription, billing, and Bookings are not promotional messages and will continue for as long as your subscription is active.

15.2 Because Redemption is handled by our concierge team, administering your Plus Subscription requires us to contact you directly. If you opt out of promotional messages we will still send transactional messages about your subscription and Bookings.

15.3 Telephone and text message. A valid mobile telephone number is required in order to enroll, because Concierge arranges Bookings by telephone and text message. You consent to receive calls and text messages from Concierge concerning your Plus Subscription, your Bookings, and your Named Pet. Transactional messages of this kind are not marketing messages and continue for as long as your Plus Subscription is active. Where you have consented to marketing messages by text, you may opt out of those by replying STOP. Message and data rates may apply.

15.4 Notice of upcoming renewal. Prior to each monthly renewal charge, an email will be sent to your registered email address by Stripe, our payment processor, stating the renewal date and the amount to be charged. You are responsible for keeping that email address current and for ensuring that these messages are not blocked or filtered. Notice of a change to your fee is given separately under Section 7.7.

16. Privacy

16.1 We collect and use information about you and your Named Pet in accordance with our Privacy Policy, available at https://www.yourgi.com/privacy-policy and incorporated by reference, . Because enrollment happens outside the Yourgi application, we will receive from Stripe the information you provide at checkout, including your email address and billing details, in order to administer your subscription.

16.2 Stripe processes your payment information as an independent controller under its own privacy policy. We do not receive or store your full payment card details.

17. Changes to These Plus Terms

17.1 We may revise these Plus Terms from time to time. The date at the top shows when they were last revised. If a revision materially and adversely affects your rights or increases your obligations, we will give you at least 30 calendar days’ advance notice by email before it takes effect.

17.2 If you do not agree to a revision, you may cancel under Section 9 before it takes effect. Continuing your Plus Subscription after the effective date constitutes acceptance of the revised Plus Terms. Canceling because you do not accept a revision does not entitle you to a refund of the current Subscription Month, except where Section 12 applies.

18. Disclaimer of Warranties

18.1 YOURGI PLUS IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, YOURGI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

18.2 Without limiting Section 18.1, we do not warrant that Yourgi Plus will be available for any minimum period, that any Tier, price, Included Service, or allowance will be preserved, that a Pro will be available to you, that Redemption requests will be processed within any particular time, or that Yourgi Plus will meet your needs or expectations. Yourgi Plus is an experimental offering and you accept it on that basis.

19. Limitation of Liability

19.1 TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL YOURGI OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF REVENUE, PROFITS, BUSINESS, USE, OR DATA, ARISING FROM OR RELATING TO YOURGI PLUS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF FORESEEABLE.

19.2 SUBJECT TO SECTION 19.3, AND WITHOUT LIMITING SECTION 19.1, TO THE EXTENT ANY LIABILITY IS NOT EXCLUDED BY SECTION 19.1 AND YOURGI IS FOUND LIABLE UNDER ANY LEGAL THEORY RELATING TO YOURGI PLUS, OUR AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID YOURGI IN THE TWELVE MONTHS PRECEDING THE EVENT THAT GAVE RISE TO THE LIABILITY, AND (B) US$1,000. THESE LIMITATIONS APPLY EVEN IF YOUR REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE.

19.3 Nothing in these Plus Terms excludes or limits liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you.

20. Indemnification

20.1 You agree to indemnify, defend, and hold harmless Yourgi and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, losses, damages, judgments, awards, costs, and expenses (including reasonable attorneys' fees) arising out of or resulting from: (a) your use of Yourgi Plus; (b) your breach of these Plus Terms or the Platform Terms; (c) your conduct toward a Pro; (d) the conduct or condition of a Named Pet, including any injury or damage it causes; or (e) your violation of applicable law. These obligations survive termination of your Plus Subscription.

21. Dispute Resolution

21.1 Informal resolution first. Before starting arbitration, you agree to contact us using the details in Section 24 and give us 30 days to try to resolve the matter informally. Most Plus issues, including billing questions, are resolved this way.

21.2 Binding individual arbitration. Except as stated in Section 21.4, any dispute or claim relating to the interpretation, applicability, enforceability, or formation of these Plus Terms, or to your Plus Subscription, will be resolved exclusively by final and binding individual arbitration rather than in court, on the terms set out in the Platform Terms, which are incorporated by reference. Arbitration is seated in Dallas, Texas, before one arbitrator, and is administered by JAMS under its Comprehensive Arbitration Rules and Procedures. 21.3 No class actions; no jury. YOU AND YOURGI EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. CLAIMS MAY BE BROUGHT ONLY IN YOUR AND OUR INDIVIDUAL CAPACITIES.

21.4 Exceptions. This Section does not apply to: (a) claims that may be brought in small-claims court; or (b) claims for injunctive relief relating to intellectual property. Disputes between you and a Pro are not disputes with Yourgi and are not covered by this Section — see Section 13.

21.5 Time limit. Any claim arising out of or relating to these Plus Terms or Yourgi Plus must be commenced within one (1) year after it accrues, or it is permanently barred, except where a shorter or longer period is required by law.

22. Governing Law and Geographic Scope

22.1 These Plus Terms, and any dispute arising out of or related to them or their subject matter or formation, are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, consistent with the Platform Terms. Where arbitration under Section 21 does not apply, venue lies as provided in the Platform Terms.

22.2 Each party irrevocably submits to the exclusive jurisdiction and venue of the state and federal courts located in Dallas County, Texas for any claim, dispute, or proceeding arising out of or relating to this Agreement, and waives any objection based on lack of personal jurisdiction, improper venue, or forum non conveniens.

22.3 Yourgi Plus is offered only within the United States and only in the areas identified under Section 3.1. We make no claim that Yourgi Plus is available or appropriate outside the United States. If you access the enrollment page from outside the United States, you do so on your own initiative.

23. General

23.1 Entire agreement. These Plus Terms, together with the fee schedule, the Platform Terms, and the Privacy Policy, form the entire agreement between you and Yourgi regarding Yourgi Plus and supersede any prior or contemporaneous understanding, whether written or oral, including any statement made in marketing material.

23.2 Severability and waiver. If any provision is held invalid, illegal, or unenforceable, it will be limited or eliminated to the minimum extent necessary and the remaining provisions will continue in full force. Our failure to enforce a right or provision is not a waiver of it.

23.3 Assignment. You may not assign or transfer these Plus Terms or your Plus Subscription. We may assign them, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.

23.4 Survival. Sections 5.3, 10.3, 12, 13, 14.2, and 18 to 23 survive termination or expiry of your Plus Subscription, together with any provision that by its nature should survive.

23.5 Force majeure. We are not liable for any failure or delay caused by an event beyond our reasonable control, including severe weather, natural disaster, public-health emergency, labour action, failure of a payment processor or other third-party provider, or unavailability of Pros arising from such an event.

23.6 Headings. Headings are for convenience only and do not affect interpretation.

24. Contact Us

24.1 Booking requests must be made to Concierge in accordance with Section 6.2. For all other matters, including questions about your Plan, billing, refunds, or a complaint, contact us at support@yourgi.com, or by telephone on +1 (888) 887-3875.

25. State-Specific Notices

25.1 California residents. Under California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

25.2 California residents — general release. The Platform Terms contain a general release and an express waiver of California Civil Code §1542. You expressly waive the protections of California Civil Code section 1542, which reads: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." That release and waiver apply to your use of Yourgi Plus. You accept the Platform Terms when you create your Yourgi account under Section 3.2, and you accept these Plus Terms, which incorporate them, at checkout. Nothing in this Section 25.2 releases, waives, or limits, and Yourgi will not assert this Section 25.2 as to any claim or right that may not be released or waived as a matter of law, including any claim under the Consumers Legal Remedies Act, California Civil Code sections 1750 et seq., a waiver of which is void under section 1751; (ii) liability for fraud, willful injury to the person or property of another, or violation of law under California Civil Code section 1668; or (iii) the right to seek public injunctive relief

25.3 Automatic renewal notices. Your Plus Subscription is an automatically renewing subscription. Before you are charged, we disclose the monthly fee, the monthly renewal frequency, that renewal continues until you cancel, and how to cancel. You may cancel at any time through the Stripe-hosted billing page linked from your receipt, as described in Section 9. Where required by the law of your state, we will send you a renewal reminder before a renewal charge and will honor any additional cancellation or refund right that law gives you.